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Frequently Asked Questions

Detailed information about our 3D printing services.

What file formats are accepted?

We accept STL, STEP, OBJ and IGES files. Other formats may be considered upon request.

What are the production and delivery lead times?

Lead times vary depending on the complexity, size and quantity of the parts. For prototyping projects, the average turnaround is between 48 and 72 business hours.

What dimensional tolerances are guaranteed?

Standard tolerances are ±0.2 mm for common plastic materials, and can reach ±0.1 mm under controlled conditions with technical materials.

What materials are available?

We offer a range of thermoplastic materials including PLA, PETG, ABS, and other technical materials, selected according to the project requirements.

Is serial production possible?

Yes. We handle both prototyping and small to medium-scale production runs, in accordance with client specifications.

Are the submitted files kept confidential?

Yes. All files and information provided are treated as confidential and used exclusively for analysis, quoting and production purposes.

What are the payment terms?

Production will only begin after confirmation of a 50% deposit of the total approved quote. The remaining balance must be settled before the parts are dispatched.

What payment methods are accepted?

We accept bank transfers, MBWay, and other methods agreed upon in advance between both parties.

Are quotes binding?

Quotes are indicative and may be subject to adjustments following detailed technical analysis or project changes.

Is it possible to request design or 3D modelling services?

Yes. If the client does not have a print-ready file, we can develop the part design based on the provided requirements. The cost will be defined and agreed between the client and FRAD3D based on project complexity.

Is design optimisation available?

Where applicable, design modifications (DfAM) may be suggested to improve viability, performance or production cost.

Are there size limitations?

Maximum dimensions depend on available equipment. If needed, split-and-assemble solutions may be proposed.

Do you ship orders?

Yes. We ship nationwide. Costs and lead times are communicated prior to final order confirmation.